At Luck Masale, we strive to provide you with the finest shopping experience and premium quality products. To guarantee your satisfaction, we have established the following return policy:
- Returns and Refunds
We do not accept returns or offer refunds on any products unless they are damaged or shipped incorrectly.
- Damaged or Incorrectly Shipped Products
If you receive a damaged product or an incorrect item, please contact our customer support team within 24 hours of receiving your order. We will require clear photographic evidence of the damage or incorrect item for our records. Our customer support team will assist you in the return process. Once we receive the necessary information and confirm the issue, we will arrange for the replacement of the damaged or incorrect product. We will cover the shipping costs for the return of the damaged or incorrect product and the delivery of the replacement.
- How to Contact Us
To initiate a return for damaged or incorrectly shipped products, please contact our customer support team by emailing customerservice@luckymasale.com or by calling +91-7249665544. Please provide your order number and a detailed description of the issue when contacting us.
- Conditions for Returning Products
Products must be returned in their original condition, including packaging and any accessories. Products should not show signs of use or alteration. Returns will only be accepted for products that are damaged or shipped incorrectly.
- Exceptions
We do not accept returns or refunds for products that are not damaged or incorrectly shipped.
- Processing Time
We aim to process returns and replacements as quickly as possible. The time it takes to receive a replacement product may vary depending on product availability and your location.
- Contact Information
Return/Refund are at the sole discretion of the Company upon accessing the circumstances
For any questions or concerns regarding our return policy, please contact our customer support team at customerservice@luckymasale.com or +91-8390008899.
By making a purchase at Luck Masale, you agree to adhere to this return policy. We appreciate your understanding and cooperation in ensuring a seamless shopping experience. Thank you for choosing us for your online shopping needs.
